We’re the company that isn’t happy until you are!
Your business receives phone calls throughout the day for a variety of reasons, and as “business as usual” goes, it’s inevitable some of those calls will need to be placed on hold. Surveys have reported the average person spends several hours every year just waiting on-hold!
Of course you’d prefer to never place a call on-hold, but sometimes you have no choice. And regardless of why it happens, you now have a unique opportunity to provide callers with a pleasant experience while they’re waiting. Professional on-hold recordings immediately create an image of your business, and an opportunity to inform callers of the various services you offer. The time can be used to tell callers about new products or services, advise them of your hours, let them know about current promotions, or direct them to your website…but most importantly, keep them engaged! It’s also the perfect opportunity to let callers know what sets you apart from your competition.
It all begins with the magic of the right words. We’re skilled at getting your message across in a way that’s representative of you and your business. At Direct To You Productions, we understand how important your on-hold message is, especially since it’s often the first impression callers receive of your business. With our membership in OHMA (On-Hold Messaging Association) and a BBB A+ rating you can be sure your first impression will be outstanding! Our clients may start with us because there isn’t a long term agreement to sign, but they stay with us because they recognize the value and quality of service we provide.