What Is Your Hold Time Costing You?
34% of callers who hang up will not call back. – Voice Response, Inc.
Businesses in all industries recognize that callers occasionally need to be placed on hold. Studies have shown the average time a caller will wait on-hold before getting frustrated is less than 20 seconds. Instead of leaving your callers in silent uncertainly, use that opportunity to engage them with helpful and interesting information.
Direct To You Productions specializes in On Hold Messaging designed to make your hold time a pleasant experience for callers. We help leverage your captive audience by using well produced messages to effectively keep your callers interested, ultimately translating that into increased business and revenue for your company.
Offering information while your callers are on hold can increase caller retention by up to 45%. Requests for additional information about products and services mentioned on-hold are increased by up to 20%.